Joel's Head Laboratories

From time to time, customers will encounter problems with their JHL-brand clone. We believe that service after the sale is just as important as assistance before the sale. Our goal is to help our customers solve problems quickly and efficiently.

THE FREQUENTLY ASKED QUESTIONS

Here at JHL Tech Support, we get some of the same questions from our customers over and over again. To help you solve your problem as quickly as possible, we highly recommend reading the FAQ thoroughly before calling our Technical Support department.

TECHNICAL SUPPORT HOURS

All hours are Central Time Zone (CST). Our Technical Support department is closed on all holidays and when Daylight Savings Time is observed. International customers should refer to page 84 - paragraph 8 of their support contract. JHL provides 24-hour a day, 7-day a week technical support for a nominal fee. Please contact our Sales department for details.

Monday (8:30am - 9:00am and 5:15pm - 5:30pm)
Tuesday (closed)
Wednesday (closed)
Thursday (9:00pm - 10:00pm)
Friday (7:00pm - 7:30pm)
Saturday (closed)
Sunday (closed)

In the event that our Technical Support department is closed and you have a problem that you can not resolve by reading the FAQ or calling our Sales department, you may leave a voice message or write us at:

Joel's Head Laboratories
Attn: Technical Support
42 Complex "L" - Sector #525
Houston, TX 77098

Your letters and voice messages will be answered in the order they are received.

CONTACTING OUR TECHNICAL SUPPORT DEPARTMENT

Step 1. Dial 1-900-999-9999.
Step 2. Press 9.
Step 3. Wait for the ringing tone and speak the serial number of your JHL product into the receiver.
Step 4. Hang up and wait 8 minutes, 32 seconds.
Step 5. Dial back.
Step 6. Press #99.
Step 7. Wait for the tone that kind of sounds like C sharp on a 1962-65 Wurlitzer.
Step 8. Dial 88343399495919192938475629822234122123490900090090901901910492
Step 9. Give the machine your name and phone number.
Step 10. Hang up and wait for a technical support specialist to call.

Orders may be placed by dialing 1-800-GET-HEAD. An operator will assist you immediately.


	SUPPORT From time to time, customers will encounter problems with their JHL-brand clone. We believe that service after the sale is just as important as assistance before the sale. Our goal is to help our customers solve problems quickly and efficiently. THE FREQUENTLY ASKED QUESTIONS Here at JHL Tech Support, we get some of the same questions from our customers over and over again. To help you solve your problem as quickly as possible, we highly recommend reading the FAQ thoroughly before calling our Technical Support department. TECHNICAL SUPPORT HOURS All hours are Central Time Zone (CST). Our Technical Support department is closed on all holidays and when Daylight Savings Time is observed. International customers should refer to page 84 - paragraph 8 of their support contract. JHL provides 24-hour a day, 7-day a week technical support for a nominal fee. Please contact our Sales department for details. Monday (8:30am - 9:00am and 5:15pm - 5:30pm) Tuesday (closed) Wednesday (closed) Thursday (9:00pm - 10:00pm) Friday (7:00pm - 7:30pm) Saturday (closed) Sunday (closed) In the event that our Technical Support department is closed and you have a problem that you can not resolve by reading the FAQ or calling our Sales department, you may leave a voice message or write us at: Joel's Head Laboratories Attn: Technical Support 42 Complex "L" - Sector #525 Houston, TX 77098 Your letters and voice messages will be answered in the order they are received. CONTACTING OUR TECHNICAL SUPPORT DEPARTMENT Step 1. Dial 1-900-999-9999. Step 2. Press 9. Step 3. Wait for the ringing tone and speak the serial number of your JHL product into the receiver. Step 4. Hang up and wait 8 minutes, 32 seconds. Step 5. Dial back. Step 6. Press #99. Step 7. Wait for the tone that kind of sounds like C sharp on a 1962-65 Wurlitzer. Step 8. Dial 88343399495919192938475629822234122123490900090090901901910492 Step 9. Give the machine your name and phone number. Step 10. Hang up and wait for a technical support specialist to call. CONTACTING OUR SALES DEPARTMENT Orders may be placed by dialing 1-800-GET-HEAD. An operator will assist you immediately.